Identify a common, simple event that frequently occurs in your organization
• Identify a common, simple event that frequently occurs in your organization that you would like to evaluate.
• Consider how you would design a flowchart to represent the current workflow.
• Consider what metrics you would use to determine the effectiveness of the current workflow and identify areas of waste.
• Remember to include a cover page, introduction, and summary for your paper.
The link to AHRQ’s Workflow Assessment Health IT Toolkit and the format of the website has changed. You must visit http://healthit.ahrq.gov/health-it-tools-and-resources/workflow-assessment-health-it-toolkit
The instructions for the discussion require:
As you check out the information located on the different tabs (now “See All Workflow Tools”) , identify 3 key concepts (TOOLS) that you could use to improve a workflow in your own organization and consider how you could use them. Once you click on “See All Workflow Tools” you will arrive at this page http://healthit.ahrq.gov/health-it-tools-and-resources/workflow-assessment-health-it-toolkit/all-workflow-tools
Go the Research tab and identify and read one article that is of interest to you and relates to your specialty area. The articles are no longer in a list format, so you need to conduct a search. You need to integrate this article into your discussion post.
Write a 3- to 5-page paper which includes the following:
• Create a simple flowchart of the activity you selected. (Review the Sample Workflow of Answering a Telephone in an Office document found in this week’s Learning Resources for an example.)
• Next, in your paper:
o Explain the process you have diagrammed.
o For each step or decision point in the process, identify the following:
? Who does this step? (It can be several people.)
? What technology is used?
? What policies and rules are involved in determining how, when, why, or where the step is executed?
? What information is needed for the execution of this step?
o Describe the metric that is currently used to measure the soundness of the workflow. Is it effective?
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