Explain the way(s) an organization with which you are familiar measures quality and customer satisfaction. What can be done to improve CRM(Customer Relationship Management)?

Explain the way(s) an organization with which you are familiar measures quality and customer satisfaction. What can be done to improve CRM(Customer Relationship Management)?

Explain the way(s) an organization with which you are familiar measures quality and customer satisfaction. What can be done to improve CRM(Customer Relationship Management)?

Lastly, explain how you can personally have a positive impact on customer loyalty in your position?

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