____ is the process of managing information, services and physical goods to insure their availability at the right place, at the right time, at the right cost and at the right quantity, with the highest attention given to quality.
STRAYER BUS430 WEEK 2,3,4,5&6 QUIZES LATEST 2016
WEEK 2
Question
Question 1
3 out of 3 points
A support process could be any of the following except
a. assembling automobiles
b. purchasing materials and supplies
c. managing inventory
d. installing a product
Question 2
3 out of 3 points
Service organizations generally
a. are in close proximity to the customer
b. rely on physical inventory
c. take advantage of patents
d. can delegate human behavior and marketing skills
Question 3
3 out of 3 points
In relating operations management and the customer benefit package (CBP), which is the correct timing sequence?
a. Operating system processes lead to customer needs and expectations, which lead to customer benefit package.
b. Customer benefit package leads to customer needs and expectations, which lead to operating system processes.
c. Customer needs and expectations lead to customer benefit package, which leads to operating system processes.
d. Customer needs and expectations lead to operating system processes, which lead to customer benefit package.
Question 4
3 out of 3 points
A golf simulator in a retail sports store is an example of
a. non- durable goods replacing services
b. primary good
c. goods content
d. biztainment
Question 5
3 out of 3 points
Which of the following is not a key activity of an operations manager?
a. translating market knowledge into goods, services, and processes
b. continually learning and adapting to global and environmental changes
c. managing cash flows and strategic investments
d. exploiting technology to improve productivity
Question 6
3 out of 3 points
Service management skills would include all of the following except
a. accounting and finance
b. knowledge and technical expertise about operations
c. marketing and cross-selling
d. human interaction
Question 7
3 out of 3 points
Which one of the following is not an example of biztainment?
a. iPhone applications
b. automobile leasing
c. product demonstrations
d. virtual factory tours
Question 8
3 out of 3 points
The following terms — interchangeability of parts, division of labor, highly repetitive tasks — best relate to a focus on
a. quality
b. efficiency
c. quality
d. time
Question 9
3 out of 3 points
The quality revolution is most related to
a. continuous improvement
b. mass production
c. time-based competition
d. service
Question 10
3 out of 3 points
Which of the following is not a current challenge to OM?
a. globalization
b. technology
c. quality
d. mass production
Question 11
3 out of 3 points
A customer benefit package (CBP) includes
a. only core offerings
b. only peripheral offerings
c. either core or peripheral offerings but not both
d. both core offerings as well as peripheral offerings
Question 12
0 out of 3 points
Which is generally related to service operations?
a. tangible product
b. need for flexible capacity
c. separation of production from consumption
d. large amount of inventory
Question 13
3 out of 3 points
The three issues that are at the core of operations management include all of the following except
a. cost
b. quality
c. utilization
d. efficiency
Question 14
3 out of 3 points
Which of the following would be the lowest in goods content and highest in service content?
a. fast food restaurant
b. attending a theater production
c. getting an oil change for your car
d. filling a medical prescription
Question 15
3 out of 3 points
Computer software would be an example of
a. an intangible good
b. a nondurable good
c. a service
d. a value creation process
Question 16
3 out of 3 points
From the pre- and post-service view of a value chain, goods and services design, contract negotiation and consulting services would be considered
a. pre-production services
b. production processes
c. post-production services
d. value creation
Question 17
3 out of 3 points
____ is the process of managing information, services and physical goods to insure their availability at the right place, at the right time, at the right cost and at the right quantity, with the highest attention given to quality.
a. Preproduction service
b. Value proposition
c. Operational structure
d. Value chain integration
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